A little payment help.

Once Walty confirms a refund, it is sent back to the original payment method. Your bank or payment provider controls how quickly it appears, so allow for their processing time before contacting us again.

Eligible physical cards can include a high-resolution digital cover image add-on. It is also included with active Walty Royalty membership. After checkout, download the exact purchased front cover from the Digital downloads section of your order page. It stays available while your account and order exist.

A Walty account keeps your designs, orders, recipients, addresses and support requests together. Sign in with the same account whenever you want to return to a saved design or track an order.

Save a recipient to reuse their details when personalising and addressing future cards. You can also add important dates and manage reminders from your account, helping you plan the next card in time.

The payment methods currently available are shown securely at checkout. You can manage saved payment details and billing information from your Walty account. For a charge or receipt question, send us a support request.

Check that your card details and billing information are correct, then try again. Your bank may also ask you to approve the payment. If the problem continues, try another available method or contact your payment provider before contacting Walty.

Walty Royalty is Walty's yearly membership. Benefits include a free first classic card and its standard delivery, premium inside upgrades, digital cards, digital cover images and back-page editing, subject to the current membership terms.

Yes. You can manage your membership from the Walty Royalty area in your account and cancel before the next renewal. Your current access follows the membership details shown there.

Enter an eligible promo code during checkout and check that the discount appears in the order summary before paying. Codes may have expiry dates, product restrictions or account eligibility rules.